OPERATIONS ASSOCIATE

Years of Experience: Entry-Level (0+)
Reports Into: Operations Managers
Area of Focus: Last Leg Operations

About the Role

The Operations Associate will collaborate with the Hae CPG team to support the day-to-day initiatives and workflows across e-commerce and retail operations and fulfillment.

Key Responsibilities

• Process e-commerce, retail, and gratis orders efficiently and accurately.

• Monitor order flow and resolve issues to ensure timely fulfillment.

• Track and oversee ongoing projects at the 3PL, identifying and addressing any challenges.

• Communicate with 3PL partners to ensure service levels are met.

• Assist with data entry, reporting, and analysis to keep the team informed on operational performance.

• Collaborate with the Operations Manager on process improvements and day-to-day operations.

• Investigate shipment issues and troubleshoot as needed

• Compile documentation for international shipments

• Support additional operational tasks and projects as needed.

• Troubleshoot order delays, misships, lost packages; analyze returns and ticket data; flag trends with order fulfillment issues

• Monitor, investigate and dispute e-commerce and retail chargebacks and high risk orders; gather historical data to advise on best practices to minimize charges

• Support Lead Ops team with updating sales and inventory reporting, freight analysis; audit logistics bills

• Flag integration challenges and work with Lead Ops team and various brand and vendor teams to troubleshoot

• Create, organize, and update client documentation and reporting, SOPs, retail and routing guidelines

Requirements

• Experience working in beauty, CPG a plus

• Strong attention to detail and organizational skills.

• Comfortable working in a fast-paced, startup-style environment.

• Proactive problem-solver with a can-do attitude.

• Strong communication skills, both written and verbal.

• Basic understanding of ecommerce and retail operations (prior experience a plus but not required).

• Proficiency with Google Sheets, Excel, or similar tools (bonus: experience with inventory/order management systems).

• Willingness to learn and adapt to new systems and workflows.

OPERATIONS Manager

Years of Experience: Mid-Level (3+)
Reports Into: Director of Operations
Area of Focus: Last Leg Operations

About the Role

The Operations Manager will oversee the last leg of operations for our clients, including transportation, 3PL management, inventory oversight, assemblies and special projects, e-commerce fulfillment, retail operations/fulfillment, outbound channel management, and end-of-month (EOM) reconciliation. This role also includes managing and training Operations Associates to ensure they perform at the highest level. The ideal candidate thrives in a fast-paced environment, loves problem-solving, and is passionate about optimizing operations.

Key Responsibilities

• Serve as the primary last leg Operations lead for assigned clients, managing day-to-day operations and ensuring alignment with their business goals.

• Transportation Management: Oversee client transportation needs, ensuring on-time deliveries and cost-effective solutions; Work with First Leg Operations team to ensure timely and proper delivery of finished goods to 3PLs

• 3PL Management: Collaborate with 3PLs to monitor performance, resolve issues, and optimize processes.

• Inventory: Maintain accurate inventory levels and implement controls to prevent discrepancies, oversee and execute end-of-month reconciliation processes, ensuring financial and inventory accuracy; Oversee QC/QA of finished goods; file claims as necessary and dispute charges in a timely manner

• Assemblies & Special Projects: Coordinate and manage assemblies, kitting, and other client-specific special projects.

• E-Commerce Fulfillment: Ensure seamless fulfillment operations for e-commerce channels, meeting KPIs and client expectations.

• Retail Fulfillment: Oversee retail order fulfillment, ensuring order accuracy and compliance with retailer requirements and deadlines; Review and dispute retail chargebacks; Manage RTVs

• Software Management: Manage operational software and integrations across ERP, EDI, Retailers, warehouse management, inventory, middleware systems to ensure smooth, accurate, and timely transmissions; record inputs and troubleshoot as needed

• Utilize data and KPIs to monitor performance, drive continuous improvement, and present insights to clients.

• Create, organize, and update client documentation and reporting, SOPs and internal templates

• Team Management & Training: Manage and mentor Operations Associates, providing guidance and support to enhance their performance; Develop and implement training programs to ensure team members stay up to date with best practices and operational standards.

Requirements

• 3+ years of experience in operations, logistics, or supply chain management, preferably in a consulting or agency setting.

• Proficiency in relevant software and tools (e.g., Excel, ERP systems, inventory management systems).

• Strong analytical skills with a high proficiency in data analysis and detail-oriented tasks. Comfortable with data formatting, manipulation, and analysis, with retail math skills being an additional advantage.

• Experience working with various retail formats, including big box, mass, specialty, and boutique retailers. Understanding of routing guides and retail order fulfillment flows is essential.

• Familiarity with EDI and retail platforms (e.g., RetailLink, TMS, Partners Online, DSCO, CommerceHub)

• Experience with Shopify

• Team management experience

Supply chain manager

Years of Experience: Mid-Level (4+)
Reports Into: Director of Operations
Area of Focus: First Leg Operations

About the Role

The Supply Chain Manager will report into the Director of Operations and support day-to-day management of production workflows for key clients. This includes managing component/raw materials/finished goods inventory, inventory planning and strategy, sourcing components, freight logistics, overseeing vendor relationships and production timelines.

Key Responsibilities

• Serve as the primary supply chain lead for assigned clients, managing day-to-day operations across all production and ensuring alignment with their business goals.

• Focus on the initial stages of the supply chain, including production workflows, sourcing components, and managing vendor relationships.

• Develop and execute inventory planning and strategies to ensure components, raw materials, and finished goods meet demand.

• Coordinate logistics for components and raw materials, ensuring timely delivery and maintaining alignment with production schedules.

• Oversee and optimize production timelines to meet expectations for product and brand launches.

• Collaborate with clients to align supply chain strategies with their broader business goals and timelines.

• Build and maintain strong relationships with suppliers, manufacturers, and logistics partners.

• Identify and mitigate supply chain risks, implementing contingency plans as needed.

• Manage and maintain accurate BOMs, component and product #s, UPCs, and SKUs for client operations.

• Utilize data and KPIs to monitor performance, drive continuous improvement, and present insights to clients.

• Maintain record of all production workflows, timelines, and inventory

• Create, organize, and update client documentation and reporting, SOPs and internal templates

• Work with Last Leg Operations team to ensure timely and proper delivery of finished goods to 3PLs

• Oversee QC/QA of of components and finished goods; file claims as necessary and dispute charges in a timely manner

• Coordinate invoices for materials, finished goods/F&A, assemblies, logistics/transportation to brand teams as needed

• Manage operational software and integrations across ERP, warehouse management, inventory, middleware systems to ensure smooth, accurate, and timely transmissions; record inputs and troubleshoot as needed

• Support training and management of Operations Associates

Requirements

• 4+ years of experience in supply chain, logistics, or operations, preferably in the beauty or CPG industries.

• Proven track record of managing complex supply chain projects and delivering results.

• Proficiency in supply chain tools, inventory management systems, and Excel or Google Sheets; Strong proficiency with data, highly analytical and detail-oriented, comfortable with data formatting, manipulation and analysis

• Team management experience

• Demand planning experience a plus